You can return most items for a refund or store credit within 15 days of delivery. Delivery fees are non-refundable.
Return shipping cost apply and the item must be in its original condition and packaging to be accepted.
There are a few items that cannot be returned:
- Discounted items
- Clearance items
- Sale ítems
- Items that you have already assembled
- Used items
However, if your item is damaged or defective these exceptions do not apply. In this case, we'll take care of it and work with you to find the best solution.
To start a return, email firstname.lastname@example.org
Modified Return Policies
Extended Holiday Return Policy
For items purchased between November 30 and December 31, the deadline to return them is extended until January 31.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
2151 Fountain Dr
Snellville, GA 30078, United States.
To return your product, you should mail your product to:
2151 Fountain Dr
Snellville, GA 30078
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.